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FAQ

  • How does online customization work?
- Measure your window. Rule of thumb: width refers to the window width plus around 10’’; height is from where you want to hang the valance to the floor. Here is the measurement guide for your reference.

- Order online. Choose preferred style, fabric, size, fringe on the product page. The price will change instantly with your choice. We always recommend our customers to order fabric samples first to make sure the choice of fabric. Check out online any time.

- Delivery. Everything is custom made. It takes 2-4 weeks from the time of ordering to shipping. Once the order is shipped, customers will receive an email with a tracking number. Please refer to our shipping/return policy.

- Installation. Use curtain rod(s) to install our valance curtains. You can get the curtain rods from any hardware store like Bed Bath and Beyond, Home Depot, Lowe’s, etc. We recommend using any rod that is 3/4” - 1 1/4” in diameter.

  • What is the expected delivery?

In stock items will be shipped out within 1-2 business days. On-demand or custom items usually take 2-5 weeks from the time of ordering to delivery. Once the orders are shipped, the customers will receive an email with a tracking number.

  • Can I make a return if I am not satisfied with my purchase?

 If the items are in stock, you can make a return within 20 days of the purchases.  We will refund you the full purchase prices. You only need to pay for the return shipping. If the items are custom orders (made to measure), please refer to our return/exchange policy for more details.

 

  • How can I make sure the quality is good?

The quality is guaranteed. You can order fabric samples at our fabric gallery before placing an order. We often recommend our first-time customers to order one set of in-stock or custom curtains first to exam our product quality. Once you are happy with the look and quality, you can easily order more curtains to fit windows of different sizes.

Please note that all our custom orders are made to measure so they are subject to our return/exchange policy. However, if it is due to the quality of our product, you can return for a full refund. We have a quite high rate of return customers so we are confident of our product quality.

 

  • How do I know what size to order for my window?

Please refer to our measurement and installation guides for details.

 

  • How does it work to order custom valances and drapes online?

Quite easy indeed. Using our customize templates, you can select the style, the fabric, and the size you prefer, and leave the rest to us.  

 

  • Why can Celuce offer luxury window treatment at lower prices?

 We are designer and manufacturer selling online directly to our customers. We believe in saving distribution and reatailing costs for our customers. At a small fraction of the comparable prices in the market, we offer the premium quality products at the lowest prices.

 

  • What if I cannot find a style I like on the website?

 Simple. Send us an email at contact@celuce.com with the pictures of windows and drapery styles you like. We will contact you on the details and price quotes.

 

  • Can I pay installments on a purchase?

We offer both credit card and PayPal as check out methods.  We do not offer installment payments directly, however, if you have a PayPal account, you can choose to have payment installment agreement with PayPal.